Refund policy

 

At APAW, we are committed to ensuring that you and your furry friends are completely satisfied with our products. Due to our donation-based model, we only offer exchanges within 15 days of receiving your order. We do not provide refunds. However, we strive to make the exchange process simple and hassle-free.

Exchange Policy

1. Eligibility for Exchange

   • Exchanges are accepted within 15 days of receiving your order.
   • Products must be unused, in their original condition, and in the original packaging.

2. How to Initiate an Exchange

   • Contact our Customer Service team at info@apaw.com within 15 days of receiving your order to request an exchange.
   • Provide your order number, the product you wish to exchange, and the reason for the exchange.

3. Processing Your Exchange

   • Once your exchange request is approved, we will provide you with a prepaid shipping label to return the item.
   • Upon receiving the returned item, we will process your exchange and send you the new product at no additional cost.

4. Conditions for Free Exchanges

   • Exchanges are free if the returned item meets the eligibility criteria and the exchange request is made within 15 days of receiving your order.

5. Non-Exchangeable Items

   • Items that have been used, altered, or are not in their original condition and packaging are not eligible for exchange.
   • Items marked as final sale are not eligible for exchange.

 

Contact Us

If you have any questions or need assistance with an exchange, please contact our Customer Service team at info@apaw.com. We are here to help and ensure you have a positive experience with APAW.